Refund Policy

Last updated: August 6, 2026

We want customers to understand the nature of their purchase before ordering.

Digital Products

All products sold through our store are digital unless otherwise stated.

Because digital products are delivered or made available immediately and cannot be physically returned, purchases are generally considered final once access has been provided.

Refunds May Be Considered When

A refund or replacement may be considered where:

  • You were charged more than once for the same order
  • You received the wrong digital product
  • The file is corrupted or cannot be opened after reasonable troubleshooting
  • A technical problem on our side prevents delivery or access
  • A refund is required under applicable consumer law

Refunds Are Generally Not Provided For

Refunds will normally not be provided where:

  • You changed your mind after purchase
  • You did not read the product description before ordering
  • You expected a physical product
  • You no longer need or want the product
  • You do not have compatible software or a suitable device
  • You accidentally purchased the product but accessed or downloaded it
  • You expected guaranteed learning results
  • You found similar information elsewhere
  • The request is based only on personal preference

Technical Support

Before requesting a refund for a technical issue, contact us so we can help by:

  • Resending the access email
  • Providing a replacement download link
  • Replacing a corrupted file
  • Helping identify common download or device issues

How to Request Help

Email dyslexiasupports@gmail.com and include:

  • Your full name
  • Order number
  • Purchase email address
  • Description of the issue
  • Screenshots, where relevant

Please contact us within 7 days of purchase for delivery, duplicate-charge, incorrect-file, or technical concerns.

Approved Refunds

Where a refund is approved, it will normally be returned to the original payment method. Processing time depends on the payment provider and financial institution.

This policy does not limit any non-waivable rights available under applicable consumer law. Customers should be able to review refund terms before purchasing.